Data Deletion / Penghapusan Data

Last updated: 3 November 2026

Data Deletion Instructions

PT Advanced Material Indonesia (AMI Scientific) uses the Meta app "AMI Chatwoot" to receive and answer messages and comments sent to our Facebook Page and Instagram account. This page explains what data we receive and how you can ask us to delete it.

What data we receive

  • Your public profile name, profile ID and profile picture on Facebook or Instagram.
  • The messages, comments and attachments you send to our Facebook Page or Instagram account.

We use this data only to reply to your questions and to serve your orders. We do not sell it or share it with third parties for advertising.

How to request deletion

Contact us through any of these channels:

  1. Email: admin@amiscientific.com with the subject "Data Deletion Request". Include your Facebook or Instagram name/username so we can find your data.
  2. WhatsApp: +62 823-2282-4346.
  3. Direct message: send "DELETE MY DATA" to our Facebook Page or Instagram account.

We will confirm your request within 3 working days and delete your conversations, comments and profile data from our messaging system within 30 days. Records we are legally required to keep, such as invoices and tax documents for completed purchases, are kept only for the period required by Indonesian law and are then deleted.

You can also remove apps connected to your account at any time from Facebook: Settings & privacy → Settings → Apps and websites.

Petunjuk Penghapusan Data

PT Advanced Material Indonesia (AMI Scientific) memakai aplikasi Meta "AMI Chatwoot" untuk menerima dan membalas pesan serta komentar yang dikirim ke Halaman Facebook dan akun Instagram kami. Halaman ini menjelaskan data apa yang kami terima dan cara meminta penghapusannya.

Data yang kami terima

  • Nama profil publik, ID profil, dan foto profil Anda di Facebook atau Instagram.
  • Pesan, komentar, dan lampiran yang Anda kirim ke Halaman Facebook atau akun Instagram kami.

Data ini hanya dipakai untuk menjawab pertanyaan dan melayani pesanan Anda. Kami tidak menjualnya dan tidak membagikannya ke pihak ketiga untuk iklan.

Cara meminta penghapusan

  1. Email: admin@amiscientific.com dengan subjek "Permintaan Penghapusan Data". Sertakan nama atau username Facebook/Instagram Anda.
  2. WhatsApp: +62 823-2282-4346.
  3. Pesan langsung: kirim "HAPUS DATA SAYA" ke Halaman Facebook atau akun Instagram kami.

Kami mengonfirmasi permintaan dalam 3 hari kerja dan menghapus percakapan, komentar, serta data profil Anda dari sistem pesan kami paling lambat 30 hari. Catatan yang wajib disimpan menurut hukum, seperti faktur dan dokumen pajak atas pembelian, disimpan hanya selama jangka waktu yang diwajibkan peraturan Indonesia, lalu dihapus.

Anda juga dapat mencabut aplikasi yang terhubung ke akun Anda kapan saja di Facebook: Pengaturan & privasi → Pengaturan → Aplikasi dan situs web.

PT Advanced Material Indonesia · Jl. MK. Wiganda Sasmita No. 52, Cimahi 40525, Indonesia · admin@amiscientific.com