Returns & Exchanges
Return window and cost
You can return products within 28 days of delivery. Return shipping is free: AMI Scientific covers the cost of sending the item back. Please contact us first so we can approve the return and arrange the shipment.
Damaged goods, wrong items or items that do not match your order
Please check your goods as soon as they arrive. If the packaging is damaged or leaking, the contents do not match your order, or the quantity is short, contact us immediately with:
- your invoice or order number;
- photos of the outer packaging, the label and the contents;
- a video of the package being opened, if available.
Our team will assess the case and advise you on the resolution.
Chemical quality issues
If your test results show that a chemical does not meet the Certificate of Analysis (CoA) of its lot, contact us with the lot number, your test data and how the material has been stored since delivery. We will forward the case to the manufacturer for investigation.
Items that cannot be returned
For safety and quality reasons, chemicals and reagents whose seal has been opened cannot be returned, except when they arrive damaged or are not what you ordered.
Return address
Returns are accepted after approval by our team. Goods are to be sent to: PT Advanced Material Indonesia, Jl. MK. Wiganda Sasmita No. 52, RT002/RW009, Kel. Cimahi, Kec. Cimahi Tengah, Kota Cimahi, West Java 40525, Indonesia.
Contact: admin@amiscientific.com · WhatsApp